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Thanksgiving Shipping Tips

Counting down the days that you’ll be able to spend time with family and eat food as far as the eye can see? Here at PeriShip, we know how hectic holidays can be, and we are here to help! The day prior to Thanksgiving is one of the

Adam & Melissa: Call Center Team Leaders

Adam & Melissa: Call Center Team Leaders

top 10 volume delivery dates of the year for all carriers! And with the holidays fast approaching, our Call Center Team Leaders Melissa and Adam provide some valuable advice to all of our shippers:

“Hello All! Our team of Customer Resolution Specialists are ready to track your packages over this Thanksgiving week! Here are some helpful hints for placing orders and shipping out next week:

The day prior to Thanksgiving is one of the top 10 volume delivery dates of the year for all carriers. Express and Ground operations have taken proactive steps to accommodate the additional volume by adding staff, truck and aircraft routes, and also by extending the normal sorting times at the hub locations around the country.  On both Tuesday, November 25, 2014 and Wednesday, November 26, 2014 the system is scheduled to operate 90 to 120 minutes later than normal to accommodate your holiday shipments.

You can rest assured knowing that both FedEx and PeriShip are dedicated to the successful delivery of all shipments! If there is an incidence of a transit event, we will, at the very least, provide timely, accurate information as to the status of each package that will enable you to reshape your customers’ expectations.

Given the volume of shipments, we can anticipate there will be some transit events next week. To lessen the impact, here are some things that you and your customer can do:

Packaging and Coolant Ratios: Packing your product is critically important and serves as the foundation of your perishable shipping program. Please be sure proper pre-conditioning of products and boxes and pack with enough coolant to allow for extra day transit. Take steps to minimize void space and ensure airbill is properly affixed to the shipment. Placing few strips of clear tape over the airbill is highly recommended.  If you are unsure of how to properly pre-condition your products and boxes, you can head over to our website; you will find these tips under “Solutions”, and then “Packaging Tips”!

Encourage your regular business and residential customers to order a day ahead and plan for possible transit events. Perhaps a posting on your web sites with a message, or some type of ADVISORY emphasizing ordering ahead could be beneficial. From a logistic perspective having a one(1) day recovery window provides us with one more  opportunity to ensure these shipments arrive in time to be enjoyed.

Labeling: PeriShip labels should be used properly to ensure your shipments have visibility while transiting through the network. Please apply 2 labels, one on top (same side as airbill) and one on the side of package unless you have been cleared to apply only one label (typically smaller boxes).

Multi-Unit dwellings and urban markets: If your customer is shipping to a multi-unit dwelling such as a condominium or apartment Complex or urban areas, please make them aware the package may not be released if the courier feels the area in unsuitable to leave the package. We wouldn’t want the shipment damaged or stolen.
A good option to avoid a delivery exception is to ship to the recipients work address, or to the local FedEx station where they can pick them up.

Multi Unit Dwellings ( single door): Additional procedure have been implemented system wide to ensure the security of your shipments in the network. Please note that shipments destined to multi-unit dwellings with a single door leading to multiple units may not be released and could require signature or a signed door tag after the initial delivery attempt. Please consider amending your shipping policy and communicate options to ensure clear expectations are set at the point of sale.

Address and Phone number: Please ensure accurate address information is entered onto the air bill and provide a telephone number where the recipient can be reached during business hours. If available, please provide email address via the reference field when the air bill is processed.

Gift shipments: Do you have a customer that placed a gift order for someone? Please make sure those customers are aware that surprise perishable shipments can often have a negative outcome. At the very least the customer who places the order should make the recipient aware that there is a package scheduled for delivery and provide them with the tracking number. You can also inform the customer that the recipient can call PeriShip with any additional questions about the gift or tracking at any time! If gifts are sent to a business address with a delivery date of Wednesday, November 26,  the giftor should be aware that some businesses are closed the day before Thanksgiving, or close much earlier than usual.

Signature Required Orders: Orders with a declared value of $500.00 and above require a signature. Please verify at the point of sale that someone will be at the address all day to receive the order. The same also applies for orders that are processed where you are requiring a signature. If the courier is not able to obtain a signature on the 1st attempt the customer may have to pick up the orders at the local FedEx facility to avoid it being held over the holiday.

A good option to avoid a delivery exception is to ship to the recipients work address, or to the local FedEx station where they can pick them up at any time.

Ground shipments: All transit and delivery exceptions are managed with the same process as Express products. Address corrections, delivery re-attempts and re-routes typically take 24 hours to process. Exceptions that occur on next Wednesday, November 26 may be a post-holiday deliveries.

A PeriShip Customer Resolution Specialist will be assigned to your account and tasked with managing any exceptions that may arise. Please monitor your email for important broadcast information on weather and system performance, and visit your PeriShip Customer Portal to track your packages in real-time using PeriTrack https://portal.periship.com/. We look forward to serving you during the upcoming holiday shipping season.

Sit back, relax, and enjoy that extra slice of pecan pie – we have your packages covered!”

 

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