Holiday Shipping Improvements
With the new year swooping in and Christmas passing by in the blink of an eye, FedEx worked extremely hard to get packages to their destinations on time this year for the holiday; as to avoid the challenges that occurred last holiday season. FedEx was extremely determined to not upset their customers and keep their Purple Promise, even though they had estimated a 9% increase to 290 million packages, compared to last year’s 275 million. FedEx has indeed improved their performance since last year by making sure they were prepared. FedEx made sure to invest in improving their systems and hired an abundance of seasonal employees, and the change was noticeable.
- Some delays were blamed week after week of bad weather, systems overloaded by a shorter holiday shopping period this year due to Thanksgiving’s having fallen so late in November, and to more present-buying done online.
- Some FedEx customers were able to pick up packages at local FedEx Express centers on Christmas Day.
- FedEx got blasted on social media by negative comments from furious customers still awaiting their gifts.
- FedEx called the volume an “extraordinary event.”
- Scott Fielder, a spokesman for FedEx Corp., said FedEx handled 275 million shipments between Thanksgiving and Christmas.
- Beyond icy weather, which hampered the FedEx distribution hubs, FedEx was getting hit with a numerous amount of e-purchases being pushed through last minute with only 26 days between Thanksgiving and Christmas.
- Improved holiday shipping compared to 2013.
- FedEx expected a 9% increase to 290 million packages from Thanksgiving through Christmas.
- FedEx delivered more than 99% of express packages as promised on Dec. 22 and Dec. 23.
- Last year, the percentage of express packages delivered on time those days was in the “low 90s,” said Mark D’Amico, a spokesman for ShipMatrix.
- FedEx even delivered on Christmas day to make sure all packages arrived to their destinations.
- FedEx said it was “proud” of its performance this season.
- The consulting firm Kurt Salmon analyzed 93 orders and said 13% didn’t make it to shoppers in time for Christmas, a slight improvement from 15% last year.
- FedEx says they had invested in contingency planning and had a 15-person meteorological team keeping an eye on bad weather.
PeriShip also had an improved season; with careful planning and close communication with our shippers we saw successful deliveries across the country!