What does proactive notifications mean?
One thing PeriShip takes pride in is our ability to notify our shippers and their recipients in a proactive manner. Whether it is communication by phone or email, our team is almost always in constant communication with our shippers giving them the most up to date information we have regarding their packages. Our team goes through extensive research and communication to make sure we have an understanding of any events that can have the potential to impact a normal operating day. The ability to be proactive to a potential situation instead of reactive to an occurring issue can be the deciding factor in repeat business for you, our shipper.
Good customer care eliminates surprises whenever possible by being transparent and timely. Whether you are shipping a gourmet item for the dinner menu, a special delivery of new merchandise, or a favorite food for a family celebration, we will do our best to exceed your expectations for service.
Each day our Customer Resolution Specialists handle hundreds of contacts by phone, text and email with shippers and their recipients. We also use F O O DTM, Forecasted On-Time Delivery, our own technology that forecasts package delivery within an hour window. When exceptions arise and a package in transit needs intervention, they take steps to expedite the process and get the shipment back on track for on-time delivery. Whether your customer is a chef waiting for fresh seafood from a thousand miles away, or a business executive at home waiting for their meal kit, PeriShip’s customer service will ensure they feel well cared for, because our most important customer is your customer.
If your package is delayed, PeriShip will notify you as soon as possible. We recommend that you notify your customer as soon as possible. Sharing information builds trust, especially when things do not go as planned. Shipping is a process with many parts and players. There are many reasons a package might be delayed: weather, traffic, security, mechanical failure, human error. Express shipping via air is subject to the FAA’s regulations, including gate holds. For these reasons we encourage all customers not to wait until the last minute to place an order.
Constant clear communication is the key for maintaining a smooth relationship throughout the entire shipping process, from shipper to recipient. As we say here at PeriShip, information is as perishable as the product in the box!